arigiocopia
arigiocopia

Common questions

VAT number: IT01274800992

-Do I need to create an account to make a purchase?


No, you do not need to have an Arigiò account to place an order, you can order as a guest. However, having an Arigiò account has many advantages. You can also access your account at any time and see the current status of your order in your order history. Registering for an Arigiò account is very simple and takes less than two minutes.
 
-How do your prices compare to other jewellers?
 
Arigiò only operates online and avoids many unnecessary costs, unlike many retailers who are forced to incur high costs to operate in physical shops. You can read our Pricing Policy for more information.
 
-What is it? And how does the lifetime warranty work?
 
The lifetime warranty guarantees that we will repair your product free of charge for life in the event of a manufacturer's defect. You can refer to our Return Policy for more details.
 
-How do I know your company is real?
 
Arigiò has been manufacturing and selling jewellery since 1976 and operates throughout Europe with a guaranteed insured Express shipping service. We issue electronic invoices if requested in the relevant jurisdiction.
 
-How can I personalise an item?
 
Our website and our jewellers offer you the possibility of fulfilling all your requests and designing your precious item with us, thanks to the infinite variety of materials and stones available. Send us your sketches, tell us your wishes. Our slogan is "From conception to representation, from representation to realisation".
 
-Who designs our jewellery?
 
Since 1976 Arigiò has had a great team of goldsmiths and craftsmen who work hard every day to create new jewellery. From the great classic to the most extreme customisation possible.
 
 
-How long does it take to receive my order? Can you ship the same day?
 
Many of Arigiò's articles are designed, studied and assembled by our artisans with all the ideas of the customers. Each object requires different times and processes to guarantee an excellent experience and the best final result. From the moment the order is placed you will be continually monitored on the progress. For further information regarding the timing, contact one of our experts, who will be able to tell you more precisely how long you will have to wait for the requested object.
 
-Can I modify or cancel my order?
 
Yes, you can modify some of your order details (such as ring size, adding or removing Arigiò logo and engraving), or even cancel within the first 30 minutes after ordering. You need to log in to your Arigiò account first. Once logged in, you can visit the "My Account" page, view your orders and modify or cancel your order. Changing or cancelling an order can only be done by the customer, not by customer service.
 
-Do you have a physical shop?
 
Currently Arigiò only sells online to offer you the widest variety of options possible.In the past we have had physical locations in Genoa In Liguria for more than 30 years.
 
-Are there any shops selling Arigio jewellery near me?
 
At the moment we have no commercial agreements or partners. The reason for this is to guarantee you the richest possible inventory without having any additional costs.
 
-Do you ship demonstration/test products so I can see them before I place an order?
 
We do not offer demo products but we do offer a very flexible Return Policy, so you don't have to worry about placing an order and not liking it. Our Return Policy gives you the opportunity to return your product within 60 days of receiving your order as long as you meet the return conditions. You can refer to our Return Policy for more details.
 

-What happens if my ring doesn't fit?
 
You don't have to worry if your ring doesn't fit your finger because you can send your ring back for a free size change within the first 60 days of receiving your order. You can refer to our Return Policy for further details.
 
-What is shop credit? 
 
Shop credit is like money in your wallet and is linked to your Arigiò account. It allows you to purchase jewellery on the Arigiò online shop without having to enter your credit card or other payment details. This credit does not expire.
 
-Are Arigiò gift boxes available for purchase?
 
Arigiò gift boxes are only provided with the purchase and cannot be sold separately.
 
-How do I know if the product I have chosen is engravable? 
 
Most of our jewellery can be engraved. However, if the product you wish to purchase can be engraved, you will see the engraving option on the product page.
 
 
-How is it advantageous to buy online on Arigiò?
 
Buying on the Arigiò website is like having a jeweller dedicated to you. The shop is at your disposal 24 hours a day, 7 days a week, and you can access it from the comfort of your home, your office, even in a bar while you relax and chat with your friends.
The Arigiò online shop offers various payment methods and a customer service team that will help you with all your questions. Moreover, you don't need to do anything except choose the jewel of your choice, make the payment and wait for the courier! Your product will be carefully produced just for you and delivered to the address indicated. And all this at suitable and competitive market prices with the highest quality standards. Save some time and give or receive a smile.
 
 
-Why haven't I received a confirmation email for my order?
 
If you are waiting for an order confirmation email but haven't received it, please make sure that your payment was successful and you have seen the order confirmation page on our website. If you are sure that the transaction was successful, check your spam folder to make sure that the confirmation email has not been blocked from your inbox. If you still can't see it, feel free to contact us and we'll be happy to solve your problem.
 
-Are your rings hollow inside?
 
No, our rings are not hollow on the inside. Our products are solid and manufactured according to the metal properties selected by the customer. All technical specifications such as weight, carat etc. are also provided.
 
-I cannot select another country for my delivery address. How can I receive delivery to another country?
 
Please make sure that the delivery address is within our range. If you cannot find the answer, please contact us directly and together we will find the best solution to ensure that you receive your goods quickly.
 
-How do I find my ring size?
 
On our website you will find a practical table with dedicated size references. Our support team will also accompany you in this choice if necessary.
We just need to know the circumference in mm of the finger intended to wear the ring. e.g. 52-53-54...
 
Can we see the actual photo of the ring?
 
When a precious ring is commissioned, the models and designs are studied together with the customer before production, in order to guarantee the best possible final result, and at the end of the process, drawings of your prototype will be provided with the product.
 
-I am planning a surprise for my girlfriend. What size engagement ring should I buy?
Check out our reference chart to be on the safe side. You can check the ring size guide for more details.
You can do this: Take a plastic electrician's band of the self-locking kind. Squeeze it over the finger intended to wear the ring. Don't make it too wide or too tight, it needs to go in and out with a minimum of effort. Cut it off and measure its development. 
 
I selected the wrong ring size when ordering. Can I change it before production?
 
Yes, you can change your ring size within the first 30 minutes of placing your order. You need to log in to your Arigiò account first. Once logged in, you can visit the "My Account" page, view your orders and modify or cancel your order. Changing or cancelling an order can only be done by the customer, not by customer service.
 

​How can I get a voucher?
 
You can subscribe to our newsletter and follow us on social media to win vouchers and discount codes. You can also purchase personalised vouchers and gift cards.
 
-Where do I insert the voucher/gift card?
 
When you add a product to your cart and proceed to checkout, you will see the Gift Card / Voucher field on the payment method page. Enter the code before making the payment and make sure the discount has been applied. Discounts cannot be applied after an order has been placed.
 
-Do you have a catalogue?
 
Yes, our timeless collections are available in our store and can be purchased in their original form or personalised with materials and stones of your choice.
 
 
 
-What is a GIA / IGI / HGR certified diamond?
 
All Arigiò products are sent with an Arigiò certificate of authenticity, which specifies the composition and weight of each material used. GIA stands for Gemological Institute of America, which is the world's best-known and most respected diamond grading institute. A GIA certificate can only be provided by GIA IGI HGR and this is a paid service. Please visit our Diamond Certification page for more information on diamond grading.
 
 
-Do the designs on your website reflect exactly what I will receive?
 
Yes, your product will have the features shown identical to what you see on the product page. Please remember that you zoom in to see the product details on the product page and the products look a little larger than actual size. Be sure to check the product dimensions for an accurate view.
 
-Do you save my credit card details after placing an order?
 
No, we do not. We only use certified and tracked payment methods to ensure transparency and customer security. Our website is 100% secure and the payment transaction is encrypted. We do not store your credit card number or password. You can refer to our Security Policy for further details.
 
SHIPPING 
 
How much does shipping cost?
Shipping is free when you place an order. You can refer to our Shipping Policy for more details.
 
 
 
How is my order packaged?
Your order will be sent along with its certificate, gift-wrapped in a well-sealed box.
 
How can I track my order once it has been shipped?
Your tracking number will be sent by email as soon as your item is ready to go, so you can track where your package is at any time.
 
What happens if my package is lost?
All our parcels are insured during transport. In the event of loss, the customer will be re-shipped with the previously lost item.
 
Do you cover the shipping costs for returns?
Shipping is free of charge when you place an unlimited order. The cost of return shipping is not covered by Arigiò and remains the responsibility of the customer.
 
Can I change my address?
If, by mistake or for other reasons, you need to change your shipping address, you can do so within and no later than one hour, to ensure fast shipping. 
 
PAYMENTS
 
CREDIT CARD


You can use your credit card (MasterCard, Visa, American Express, Diners Club International, JCB) to pay for your order. We guarantee that every transaction on our website is protected and your credit card details are not stored on our system.


PAYPAL


If you wish to pay using "PayPal", select this as your payment method and you will be automatically transferred to the PayPal website. If you have an existing PayPal account, you can log in using your user data to confirm your payment. If you do not have a PayPal account, you can register and proceed with the payment.


BANK TRANSFER 


At checkout you will find the bank account information - including IBAN and reference number - where you can transfer the payment amount.
Please note that it may take up to 2 - 3 working days for the payment to appear in our account, depending on the bank. Your order will only be processed upon receipt of payment. Please make sure that you enter the reference number correctly in the payment details. In the event of a missing or incorrect reference number, Adyen will return the amount to your bank account and your order will not be processed.

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